Your Peace of Mind Matters 🐾

At PurrHub Kittens Pty Ltd, we understand that adopting a kitten is an important decision. That’s why we proudly offer a Money-Back Guarantee to ensure you feel confident, secure, and protected when choosing us.

Our goal is simple: happy customers and healthy kittens.

✅ Our Money-Back Guarantee

We stand behind the quality and health of every kitten we provide.

👉 If you are not satisfied due to valid reasons outlined below, you may qualify for a refund or replacement.

🐱 Health Guarantee

Your kitten’s health is our top priority.

If your kitten is found to have a serious health issue within 48 hours of delivery, you are entitled to:

✔ A full refund, OR
✔ A replacement kitten (your choice)

Requirements:

• The issue must be confirmed by a licensed veterinarian
• A written vet report must be provided

📦 Delivery & Condition Guarantee

We ensure that every kitten arrives:

• Healthy
• Clean
• As described in photos and communication

👉 If your kitten arrives in a condition that is significantly different from what was promised, you may request:

✔ A full refund, OR
✔ A replacement kitten

❌ Change of Mind Policy

We understand that circumstances can change.

• Deposits are non-refundable once a kitten has been reserved
• However, in special cases, we may allow you to:
  ✔ Transfer your deposit to another kitten
  ✔ Reschedule your delivery

(Subject to approval)

🔄 Order Cancellations

Before Delivery:

• You may cancel your order
• Refunds may be issued excluding deposit and administrative costs

After Delivery:

• Refunds are only applicable under the health or condition guarantees

📋 Refund Process

We’ve made our refund process simple and transparent:

1️⃣ Contact us within the valid time frame
2️⃣ Provide required proof (photos, videos, or vet report)
3️⃣ Our team reviews your request
4️⃣ Refund or replacement is processed promptly

⏱ Refund Timeframe

Once approved:

• Refunds are processed within 3–7 business days
• Payment is returned via the original payment method (where possible)

❗ Important Conditions

To qualify for a refund:

• The kitten must not have been harmed, neglected, or mishandled after delivery
• Claims must be made within the stated timeframes
• All supporting documentation must be provided

❤️ Our Commitment to You

We are committed to:

✔ Honest and transparent service
✔ Healthy, well-cared-for kittens
✔ Customer satisfaction and trust

We don’t just want to sell you a kitten — we want you to feel completely confident and happy with your decision.